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In our experience, when placed in the footer, these contact forms receive a higher quantity and quality of submissions compared to having them on a dedicated page. By combining highly structured, bottom-of-the-funnel conversion pages (like 'book a demo') with a footer contact form, you can cater to a wide range of buyer needs and behaviours. To maximise conversions, avoid including anything on this page that doesn't directly support the main goal of moving the visitor forward in their journey towards conversion. Adding additional content such as blogs, guides, and resources at this stage may be detrimental to your conversion rates. Visitors at this point have already educated themselves enough to know that your solution can help them, so they don't need to consume more resources. I love how the ArtyClick Deep Sky Blue color is the font color for select text, highlighting the brands' basic contact information.
contact page designs to inspire you
This gives visitors a specific resource to reach out to depending on the question they may have for the company. In the middle of the page sits a drop-down menu listing options including how it works, shipping and delivery, account management, products, and gifting. This type of customer self-service creates more engagement with the visitor and can improve your site's click-through rates. If you're not familiar with Dollar Shave Club, it's a razor subscription service that delivers quality razors at competitive prices. This brand disrupts the market by positioning itself as a cheaper and more convenient shaving solution. To do that, it needs to educate its target audience on its service, why it's different, and how customers can sign up.
Don’t Ask for Too Much
Once signed in, Apple provides easy-to-navigate topics and categories, along with the option to input a device serial number for advanced support. The Contact Us page design is simple but effective by prompting the user to sign in for faster support. While Contact Us pages are meant to be helpful to users, it’s important not to bombard them with too much information. It’s one of the few ways available for potential customers to have a direct line of communication with a business – all without leaving the site. Leverage AI in customer service to improve your customer and employee experiences. No matter how well-structured or creative your Contact Us page is, customers will only be happy if they get what they need when they reach out to you.
Colorlib Contact Form
There’s also an embedded map that shows the location of the museum in London, UK. Including the picture and names of the customer support team on the contact page showed personality on the page and humanized the brand. The Crabby Shack’s contact page is both practical and engaging, with only relevant information. Knowing your target audience will help you create and adopt a style your visitors will appreciate. A list of Zendesk’s physical locations with links to maps can also be found on the company’s contact page. In this contact page design, the maps are included with the incentive of providing a bus, car, and bicycle route for the visitors.
However, it's essential to strike a balance and ensure the user experience remains intuitive and seamless. A subscription section is visible below the contact section, prompting site visitors to fill in their email addresses and join the brands' mailing list. The page's multiple CTA buttons stand out in their ArtyClick Deep Sky Blue background, prompting visitors to perform specific tasks. TUNE is one of the first cloud-based SaaS platforms supporting affiliate marketing and building marketing partnerships worldwide.
Dark Igloo makes emailing fun with a Contact Us page that doubles as a 3D video game - It's Nice That
Dark Igloo makes emailing fun with a Contact Us page that doubles as a 3D video game.
Posted: Tue, 02 Aug 2022 07:00:00 GMT [source]
Minna is a brand of refreshing tea that doesn't use any additional sugars or sweeteners to enhance the flavor of its tea. One of the successful contact pages, Minna, is straightforward, displaying its content in two distinct sections. Supernatural takes excellent satisfaction in inspiring culinary innovation in the kitchen by providing vibrant ingredients that let chefs show off their skills.
A contact page is one of the most valuable pages on a website, helping you build trust, drive customer engagement, and reflect your business personality. With a classic landscape and on-brand picture to engage the audience, Yeti’s Contact Us page sets the right tone while providing all the information someone may need. The page also has eight different sections with quick links you can click on for further assistance and information. Walmart’s Contact Us page has a friendly and non-intrusive section for users to navigate quickly to their particular issue. It also has curated sections for careers, press inquiries, and advertisers to accommodate any potential user inquiry.
Customer Service vs. Technical Support — What They Are & How They Differ
This approach ensures you attract more qualified buyers through a structured form while benefiting from the speed of calendar booking solutions. To maximise conversions, it's advisable to remove any distractions from the page that might lead visitors astray, preventing them from completing your form. While shorter forms may seem appealing due to the low barrier for submission, they can sometimes result in more low-quality leads.
Building a better contact experience
This approach ensures an optimal experience for both audiences by catering to their unique journeys and requirements. When you select an option, Allica Bank has forms that pop out in light boxes, making the contact experience even faster. Within the light boxes, they show different contact options and helpful information so that the user can choose their preferred method of contact. Every standard contact form requires the information of the customer's name, email address, and the reason for contacting the brand.
Amsterdam-based digital agency Yummygum uses a hamburger menu that remains in the upper right corner of all pages within the site. From there, visitors can navigate to the colorful contact page that includes photos of the team and office as well as hover-based interactions on buttons and form fields. The contact form is by far the most common element of the Contact Us page. But despite that, many designers still make contact forms overly complicated for users by adding too many unnecessary fields. Eliminate all unnecessary form fields and only ask for essential information.
These pages give site visitors an avenue to ask questions, request information, and follow the company’s social media accounts. For some businesses, contact pages may also include physical addresses, live chat, or an option to sign up for a newsletter. Hallo Basis is a German visual communication agency offering the services of branding, web design and graphic design. Their website reflects their innovative approach to work – it is full of interesting, modern design solutions, from fullscreen animated illustrations to horizontal navigation. They don’t have a contact page per se, but rather a footer that serves as the gateway for various communication channels – email, social media links, the usual. For some reason, the designers decided to repeat the same information in the two footer columns, one only slightly larger than the other.
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